Office Policies

  1. Appointment times are approximate only, because each patient requires individualized attention by the doctor and their staff for whatever time period that may be necessary. The office tries to run as on-time as possible. The doctor, as a specialist, may be confronted with emergency cases during the day, which may delay our schedule. The doctor may have to go deliver a baby or perform an emergency surgery. If this happens we always try to contact our patients to come in at a later time or give them the option to reschedule at their convenience. Patients may also be offered an appointment at the same time, but with a different doctor. We try to update our patients immediately if there are any delays. Please try to understand if you are asked to wait for the doctor.
  2. We have a 30-minute grace period for all appointments. If you are more than 30 minutes late you may be asked to reschedule to a later time.
  3. Phone calls are returned within 24 hours due to the high volume of calls.
  4. Prescriptions are usually electronically prescribed to the patient’s preferred pharmacy at the time of their visit. Some prescriptions will need to be hand written depending on the type of medication prescribed. If this is the case it is the patient’s responsibility to take it to the pharmacy. Prescription refills are best submitted to the pharmacy directly; the pharmacy will then contact the office through the electronic prescription system. Please make sure your preferred pharmacy is updated at each visit.
  5. Co-pays must be paid at the time service is rendered. If you do not have your co-pay with you, you will be asked to reschedule your appointment.
  6. It is your responsibility to know what your insurance provides. Please read your policy and know its provisions, as well as its exclusions. There are hundreds of different health care plans presented for claims. You are encouraged to discuss fees or billing questions with the insurance coordinator. Click here for a list of the insurance providers we accept.
  7. As a courtesy, our office will assist you in filing your claims with your insurance carrier. However, you are personally responsible to make sure that the claims are paid in a timely manner. If your insurance company does not respond within 45 days you will be billed for the whole amount. Click here for a list of the insurance providers we accept.
  8. Failure to give at least 24 hours advance notice to cancel or reschedule appointments will result in a charge to your account for a missed appointment. Our missed appointment fee is $25.00 and will have to be paid within your next appointment.